Frequently Asked Questions
Everything you need to know about your Divano Furniture experience.
What is the typical delivery timeframe for furniture orders?
Standard delivery usually takes between 7 to 14 business days. For custom-made or upholstered items, please allow 4 to 6 weeks for production and delivery.
Do you offer White Glove Delivery and assembly services?
Yes, we offer a premium White Glove service which includes room-of-choice delivery, full assembly of your furniture, and removal of all packaging materials.
What is your return policy if I am not satisfied?
We offer a 30-day return window for most items. Products must be in original condition and packaging. Please note that custom orders and final sale items are non-returnable.
How can I care for and maintain my Divano sofa?
We recommend regular vacuuming with a soft brush attachment and professional cleaning once a year. Avoid direct sunlight to prevent fabric fading and rotate cushions frequently to maintain shape.
Are your wood products sustainably sourced?
Sustainability is a core value at Divano. We prioritize materials from FSC-certified forests and work with manufacturers who utilize eco-friendly production methods.
Do you provide fabric samples before I make a purchase?
Absolutely. You can order up to five fabric swatches free of charge through our website to help you visualize the color and texture in your home environment.