Returns & Exchanges
At Divano Furniture, we want you to love your new home; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery. Please ensure all furniture remains in its original packaging and unassembled condition to qualify for a full refund.
Initiate Your Request
Contact our customer concierge team via email or our online portal with your order number and photos of the item to begin the return authorization process.
Prepare for Pickup
Carefully disassemble your furniture and secure it in its original protective packaging to prevent damage during transit back to our warehouse.
Schedule Collection
Once your return is authorized, our specialized furniture logistics partner will contact you to schedule a convenient window for curbside or in-home pickup.
Inspection and Refund
Upon arrival at our facility, our quality control team will inspect the item; once approved, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing